Frequently Asked Questions

  1. What is the campaign duration of the TNG eWallet Visa Card Travel Cashback Campaign 2.0?

The TNG eWallet Visa Card Travel Cashback Campaign campaign runs from 1 January 2025 to 30 June 2025

  1. What are the Campaign Rewards:

Cashback Tier (Cashback on Eligible Spend)

Tier 1 – Total 0.5% cashback

Cashback on eligible spend between RM2.00 – RM99.99 per transaction on the total amount 

Tier 2 – Total 1.0% cashback

Cashback on eligible spend between RM100.00 – RM199.99 per transaction on the total amount

Tier 3 – Total 2.0% cashback

Cashback on eligible spend above RM200.00 per transaction on the total amount

 Example of Campaign Rewards:

Examples

Transaction Size

Eligible Cashback

Total Cashback Received

Example 1

RM90

Tier 1 – 0.5%

RM90 x 0.5% = RM0.45

RM0.45

Example 2

RM150 

Tier 1 – 0.5%

RM150 x 0.5% = RM0.75

Tier 2 – 0.5%

RM150 x 0.5% = RM0.75 

RM0.75 + RM0.75 = RM1.50

Example 3

RM250 

Tier 1 – 0.5%

RM250 x 0.5% = RM1.25

Tier 2 – 0.5%

RM250 x 0.5% = RM1.25

Tier 3 – 1.0%

RM250 x 1.0% = RM2.50

RM1.25 + RM1.25 + RM2.50 = RM5.00

  1. Who is eligible for the TNG Visa card International Cashback campaign?

Campaign is open to all TNG eWallet Visa cardholders that meet the following conditions (“Eligible Spend”):

a. Perform an in-store transaction using your TNG eWallet Visa Card physically at an overseas merchant.

b. Transactions made at the following merchant category codes are excluded as an Eligible Spend:

Merchant Category Codes

Details

3024

Pakistan Air

4011

Railroads

4111

Local and Suburban Commuter Passenger Transportation, Including Ferries

4112

Passenger Railways

4121

Taxicabs and Limousines

4131

Bus Lines

4214

Motor Freight Carriers and Trucking – Local and Long Distance, Moving and Storage Companies, and Local Delivery Services

4215

Courier Services – Air and Ground, and Freight Forwarders

4225

Public Warehousing and Storage – Farm Products, Refrigerated Goods, Household Goods, and Storage

4789

Transportation Services

5511

Car and Truck Dealers (New and Used) Sales, Service, Repairs, Parts, and Leasing

5169

Petroleum and Petroleum Products

5542

Automated Fuel Dispensers

6010

Financial Institutions – Manual Cash Disbursements

6011

Cash withdrawal transactions

6012

E-wallet top-up transactions

6051

Quasi cash merchant transactions (e.g. cryptocurrency, foreign currency, money order)

6211

Security Brokers/Dealers

6300

Payment of insurances and/ or takaful

6540

Account funding & reloads

6540

Non-Financial Institutions – Stored Value Card Purchase/Load

8398

Payment to charity and/ or social services organisations

8641

Civic, Social, and Fraternal Associations

8661

Religious Organizations

8675

Automobile Associations

9211

Courts Costs (including alimony and child support)

9222

Fines

9223

Bail and Bond Payments

9311

Tax Payments

9399

Government Services

9402

Postal Services (Government Only)

9405

Intra-Government Purchases (Government Only)

9406

Gambling, betting and gaming related transactions

 

4.       How will the cashback be credited?

The cashback will be credited to your eWallet account after each completed Eligible Spend. In the event Eligible Spends are refunded, cancelled, voided, or reversed, TNGD reserves the right to deduct the Campaign Cashback that has been credited to TNG eWallet Visa cardholders without prior notice.

 

 

  1. Who should I contact for assistance?

For any inquiries or assistance, you can reach out to us via our live chat from your TNG eWallet (go to your Profile page and scroll down to "Chat with Us") between 7am and 10pm daily, including public holidays, or by writing to us, here

Kempen Cashback Percutian Kad Visa TNG eWallet 2.0

Soalan Lazim

 

  1. Apakah tempoh Kempen Cashback Percutian Kad Visa TNG eWallet 2.0?

Kempen Cashback Percutian Kad Visa TNG eWallet 2.0 berlangsung dari 1 Januari 2025 hingga 30 Jun 2025.

  1. Apakah Ganjaran Kempen:

Peringkat Pulangan Tunai (Pulangan Tunai untuk Perbelanjaan Layak)

Tahap 1 - 0.5% pulangan tunai

Pulangan tunai untuk perbelanjaan yang layak melebihi RM2 setiap transaksi pada jumlah keseluruhan

Tahap 2 - 0.5% pulangan tunai

Pulangan tunai untuk perbelanjaan yang layak melebihi RM100 setiap transaksi pada jumlah keseluruhan

Tahap 3 - 1% pulangan tunai

Pulangan tunai untuk perbelanjaan yang layak melebihi RM200 setiap transaksi pada jumlah keseluruhan

 

  1. Siapakah yang layak untuk kempen Pulangan Tunai Antarabangsa kad TNG Visa?

Kempen terbuka kepada semua pemegang kad TNG eWallet Visa yang memenuhi syarat berikut (“Perbelanjaan Layak”):

a. Lakukan transaksi dalam kedai menggunakan Kad Visa eWallet TNG anda secara fizikal di peniaga luar negara.

b. Transaksi yang dibuat pada kod kategori pedagang berikut dikecualikan sebagai Perbelanjaan Layak:

Merchant Category Codes

Details

3024

Pakistan Air

4011

Railroads

4111

Local and Suburban Commuter Passenger Transportation, Including Ferries

4112

Passenger Railways

4121

Taxicabs and Limousines

4131

Bus Lines

4214

Motor Freight Carriers and Trucking – Local and Long Distance, Moving and Storage Companies, and Local Delivery Services

4215

Courier Services – Air and Ground, and Freight Forwarders

4225

Public Warehousing and Storage – Farm Products, Refrigerated Goods, Household Goods, and Storage

4789

Transportation Services

5511

Car and Truck Dealers (New and Used) Sales, Service, Repairs, Parts, and Leasing

5169

Petroleum and Petroleum Products

5542

Automated Fuel Dispensers

6010

Financial Institutions – Manual Cash Disbursements

6011

Cash withdrawal transactions

6012

E-wallet top-up transactions

6051

Quasi cash merchant transactions (e.g. cryptocurrency, foreign currency, money order)

6211

Security Brokers/Dealers

6300

Payment of insurances and/ or takaful

6540

Account funding & reloads

6540

Non-Financial Institutions – Stored Value Card Purchase/Load

8398

Payment to charity and/ or social services organisations

8641

Civic, Social, and Fraternal Associations

8661

Religious Organizations

8675

Automobile Associations

9211

Courts Costs (including alimony and child support)

9222

Fines

9223

Bail and Bond Payments

9311

Tax Payments

9399

Government Services

9402

Postal Services (Government Only)

9405

Intra-Government Purchases (Government Only)

9406

Gambling, betting and gaming related transactions

 

 

  1. Bagaimanakah Pulangan Tunai akan dikreditkan?

Pulangan Tunai akan dikreditkan ke akaun eWallet anda selepas setiap Perbelanjaan Layak selesai. Sekiranya Perbelanjaan Layak dikembalikan, dibatalkan, atau diterbalikkan, TNGD berhak untuk menolak Cashback Kempen yang telah dikreditkan kepada pemegang kad TNG eWallet Visa tanpa notis terlebih dahulu.

 

 

  1. Siapakah yang perlu saya hubungi jika saya memerlukan bantuan?

Untuk pertanyaan atau bantuan, anda boleh menghubungi kami melalui Live Chat di TNG eWallet anda (pergi ke halaman Profil anda dan skrol ke bawah ke "Chat dengan Kami") antara jam 7 pagi hingga 10 malam setiap hari, termasuk cuti umum, atau dengan menulis kepada kami melalui pautan berikut.