Swap Launches Swap Protect under DeviceCare in Touch 'n Go eWallet

Swap Device Solutions Sdn. Bhd. (SWAP), a leading provider of device protection and supply chain services, today announced the launch of its new device protection service together with TNG Digital Sdn. Bhd. (TNG Digital), in the Touch ‘n Go eWallet. This collaboration was designed as a measure to empower users in areas of device protection especially for mobile devices.

In today's digital age, our smartphones have become an extension of ourselves. We use them as navigational tools, cameras, and even wallets to stay connected with the world. However, the more we rely on our smartphones, the more vulnerable we become to accidental damages that the standard manufacturer’s warranty does not cover. Swap Protect offers valuable benefits. As such, having a device protection service as an added layer of security is incredibly important.

What is Swap Protect

Swap Protect is a device protection program designed to provide coverage against specific types of damage that the manufacturer’s warranty may not cover, such as cracked screens, accidental damage, and liquid damage.

What is Accidental Damage Coverage

Accidental damage is any sudden, unexpected, unforeseen physical damage such as cracked screen, and/or destruction that is externally detectible and which causes malfunction of the device. Accidental damage coverage would involve insuring the customer's device against any physical harm caused by accidental drops, spills, impacts, or similar incidents. For example, if a customer's smartphone falls and the screen shatters, the coverage would typically include the repair or replacement costs for the damaged device with a nominal service request fee.

What is Screen Crack Coverage

This coverage is designed to cover cracked or shattered screens that can occur due to accidental drops or impacts. If the screen of the protected device cracks or shatters, the protection plan will cover the cost of repairing or replacing the damaged screen with a nominal service request fee.

Benefits of Swap Protect include:

·         Easy Registration
Registering your device is simple and convenient with the Touch ‘n Go eWallet by TNG Digital. You can do it anywhere, anytime, with just a few taps.

·         Cost Saving
The cost of repairing or replacing your phone today can be expensive. Now, you can use your devices with fewer worries, knowing that your screens and devices are protected against accidental damage.

·         Peace of Mind
Repairs are done by authorised repair centres using only genuine parts and skilled, authorised technicians. This ensures that your device is repaired correctly and safely, and that it will continue to perform optimally after the repair, maintaining your warranty.

·         Extended Device Lifespan
By promptly repairing cracked screens or addressing any accidental damages, you can extend the overall lifespan of your devices and continue using them without any inconvenience.

·         Flexibility
Choose between a 7-day or monthly plan and you may cancel the plan at any time.

Swap Protect is accessible as ‘DeviceCare’ under the GOprotect feature within the Touch 'n Go eWallet, and will be available for eWallet users using  Android, iOS, and Huawei AppGalery. The service is easy to register and affordable, with plans starting at RM1 per week.

“As digital devices become more powerful and increasingly essential to our modern, connected lives, their prices and screen sizes have also increased phenomenally. This has led to higher rates of accidental damage, making it even more costly to repair out-of-warranty devices. With this in mind, we are excited to launch our new device protection service with TNG Digital,” said Andy Tan, Managing Director at SWAP. “Our service offers an extensive, convenient, and affordable way to protect your devices, providing peace of mind knowing that they are covered."

Alan Ni, the Chief Executive Officer of TNG Digital Sdn. Bhd., reiterated, “We consider the safety and security of our users as our utmost responsibility, given our position as the leading digital wallet in Malaysia. We consistently emphasise protection against incidents that may disrupt the use of their eWallet and potentially lead to financial losses through our existing safety & security features. Now with DeviceCare, we are able to fulfil the basic safety needs of our users, allowing them to safeguard their devices from damage and ensuring uninterrupted access to their eWallet.”

To learn more about Swap Protect, please access DeviceCare under the GOprotect feature in Touch ‘n Go eWallet by TNG Digital. For more information about Swap Protect please visit https://swap-asia.com/swap-protect/.