Touch ‘n Go eWallet and Maxis collaborate to provide seamless user experience

Touch ‘n Go eWallet and Maxis today announced that the two companies are collaborating to provide a smooth user experience for both Touch ‘n Go eWallet and Maxis customers. This collaboration allows Touch ‘n Go eWallet’s users to browse Maxis online store to pay bills, shop for Maxis’ products and services with exclusive offers and upgrade their mobile plans easily.

With the surge in demand for contactless payments, and as payments are becoming increasingly cashless, the industry’s role in fostering digital inclusion has become a significant priority.

“We are delighted to team up with Maxis. Touch ‘n Go eWallet and Maxis are brands that are rooted into Malaysians’ daily lives. We are happy to have a great partner to bring added value and create better experiences for users,” said Danny Chua, Chief Commercial Officer of TNG Digital Sdn Bhd.

Maxis users will be able to use Touch ‘n Go eWallet as the payment of choice and enjoy a shorter signup process as Touch ‘n Go eWallet eKYC (Know Your Customers) will replace the TAC verification for payment purposes. This smooth experience will make it easier for users to perform transactions on their Touch ‘n Go eWallet.

Chua added, “Through this collaboration, users can leverage Maxis’ leading mobile offerings especially for those who are planning to upgrade their services or purchase new mobile phones. Users can also opt for a cashless and contactless way in managing and completing various tasks, which includes paying their phone bills.”

“This is a fantastic collaboration between two like-minded partners, especially in today’s digital landscape. By integrating our services into Touch ‘n Go’s eWallet, our customers will benefit from a very simple and convenient way to engage with us at anytime, anywhere which is a great addition to our wide range of digital platforms. This is the type of omnichannel experience that is highly relevant to our customers’ connected lifestyles. We look forward to working with Touch ‘n Go on this exciting journey,” said Patrick Er, Chief Sales and Services Officer of Maxis.

Maxis is the first telco to have a strategic collaboration in-app that goes beyond prepaid top-up and postpaid bill payments. This new collaboration leverages the respective strengths to create compelling value for both companies and their customers. As a commemoration of the launch, users will get to enjoy RM20 cashback for Hotlink Postpaid, Maxis Postpaid, Normal and Zerolution Contract signup.

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