Terms and Conditions ("TNCs")
Campaign Overview
1.1 The 2025 Remittance Year of Prosperity Campaign (“Campaign”) is a promotional campaign organized by TNG Digital Remittance Sdn. Bhd. (“TNGDR”) via TNG Digital Sdn Bhd. (“TNGD” or “TNG eWallet”).
1.2 The Campaign celebrates the spirit of giving and prosperity by rewarding users during the Lunar New Year period who send remittances to loved ones in selected corridors.
1.3 Through this campaign, we aim to:
a. Encourage first-time remittance users to experience the ease and benefits of our platform; and
b. Recognize and reward our top remitters for their continued trust and loyalty.
Campaign PeriodThe campaign will run from 1 January 2025 to 28 February 2025 (both dates inclusive). All transactions must be completed within this period to qualify.
Eligibility
3.1 This Campaign is open to all registered users of TNG eWallet who are at least 18 years old and are in compliance with the terms and conditions of the eWallet app.
3.2 The Campaign is for outbound remittance transfers to the following selected corridors:
Cambodia
China
Japan
Philippines
Singapore
Thailand
Vietnam
3.3 First time users:
a. Open to first-time remittance users who remit to selected corridors during the campaign period.
b. First-time user status is determined based on the participant's first-ever completed remittance transaction with TNGDR.
3.4 Top Remitters
a. Open to all users who remit to the selected corridors during the campaign period.
b. The top 3 remitters will be identified based on the highest cumulative remittance amount to the selected corridors within the Campaign Period.
c. The top 8 remitters in each selected corridor will also be eligible to receive exclusive 1x TNGD merchandise.
Campaign Prize
4.1 First-time user rewards
Eligible first-time users will receive:
a. 3x Promo Codes for free remittance transfers.
b. Each promo code is valued at RM10 and can only be used for remittance transfers.
4.2 Top Remitter rewards
a. First prize: RM888 cash prize + a year’s worth of free remittance transfer fees in the form of RM10 promo codes (12x promo codes total).
b. Second prize: RM388 cash prize + a year’s worth of free remittance transfer fees in the form of RM10 promo codes (12x promo codes total).
c. Third prize: RM388 cash prize + a year’s worth of free remittance transfer fees in the form of RM10 promo codes (12x promo codes total).
d. Top 8 remitters in each selected corridor: will receive 1x TNGD merchandise.
Announcement
5.1 The winners will be announced on or before 14 March 2025 via social media announcement and email. All participants should ensure that their email is updated and correct.
Reward redemption
6.1 The promocodes will be communicated via email and are valid till 31 December 2025 and are one-time use only, non-transferable, non-exchangeable, and non-refundable.
6.2 Cash prizes will be transferred to the winners within 30 days after the winner announcement.
6.3 Winners of TNGD merchandise can be collected at the following location:
Collection Venue:
Touch ‘n Go eWallet, Ground Floor Lobby, Tower, 6, Avenue 5, Bangsar South, 59200, Kuala Lumpur,
Federal Territory of Kuala Lumpur
Collection Schedule:
Every Thursday from 14 March 2025 to 31 March 2025
Time: 10:00 AM to 4:00 PM
Instructions:
Detailed instructions on the prize collection process will be provided in the winner announcement email
Please ensure to bring the required identification or documentation as specified in the email.
Prizes not collected within the specified period will be forfeited.
Consent
7.1 Eligible Users participating in this Campaign agree to be bound by these T&Cs (as amended), TNGD and TNGDR's decisions, and, to the extent allowed by law, consent to their details being shared with third-party service providers for Campaign purposes.
7.2 TNGD and TNGDR ensure that disclosed details (name, mailing address, phone number, and last six digits of ID or passport) will only be used for Campaign-related purposes. All decisions by TNGD/TNGDR regarding the Campaign, including T&Cs interpretation, are final and not open to dispute.
7.3 By replying to the winner announcement or accepting the prize, Eligible Users accept the T&Cs, consent to their details being shared with third parties, and agree to have their details published on the Company’s website for Campaign purposes, including prize fulfilment.
Disqualification
Participants may be disqualified from the campaign if they:
a. Use fraudulent means or manipulate the campaign.
b. Fail to meet the eligibility criteria or violate these terms and conditions.
Modification & Termination
We reserve the right to modify, extend, or terminate the Campaign at any time without prior notice if any unforeseen circumstances arise. In such cases, participants will be informed through official channels.
General Terms
10.1 By participating in the Campaign, users consent to the use of their names, likenesses, and entry details for promotional purposes, without compensation, unless prohibited by law.
10.2 The prize is non-transferable, non-exchangeable, and cannot be redeemed for cash or other alternatives.
10.3 TNGD and TNGDR are not responsible for any technical issues, system errors, or malfunctions that may occur during the Campaign.
10.4 If the winner cannot be contacted or does acknowledge the prize within 5 working days of Winner Announcement], the prize will be forfeited, and an alternative winner may be selected.
10.5 TNGD or TNGDR will NOT make any phone calls pursuant to this campaign.
10.6 TNGD or TNGDR shall be entitled to withhold any benefits under the services rendered, with prior notice to the users if the users are found to have been in breached of any TNGD’s Users Terms and Conditions. The General Users Terms and Conditions which can be found at https://www.touchngo.com.my/assets/pdf/user-tnc.pdf
10.7 This TNCs shall be further subject to The General campaign Terms and Conditions which can be found at https://www.touchngo.com.my/terms-conditions/general-campaign-terms-and-conditions10.8 Please visit https://www.touchngo.com.my for more information or inquiries.